Management of Impartiality



Impartiality Statement


HEIACert personnel are aware of the importance of fulfillment the Impartiality Statement through certification activities to eliminate the conflict of interest in according to ISO/IEC 17065 and applicable standard/scheme. All HEIACert personnel have signed our declaration for impartiality and confidentiality.
Employees know the procedure and inform us about any situation that could be considered as a threat to our Impartiality Statement.

a) Situations that HEIACert has considered apply as impartiality commitment:

             We don’t permit financial or other pressures to certify a company/producer to compromise impartiality.

             We do not provide services of:

Design, manufacturing, installations, implementing, operating, maintaining or distributing a certified product or a product to be certified,

Management system consultancy or internal auditing to the clients where the certification scheme requires the evaluation of the client management system.

Consultancy to the company/producer (client);

Our certification process doesn’t assign who performed consulting services or worked for the company/producer to assess in the last two years.

We do not state or imply that certification would be simpler, easier, faster or less expensive if a specified consultancy/training organization were used.

b) We don’t provide any service that creates a threat to impartiality; we will take the necessary actions to eliminate such threats.
c) We have created the committee for safeguarding impartiality (CSI) whom through annual meetings assure that HEIACert maintains fulfillment of the Impartiality Statement.





Terms of Reference for the Committee of Safeguarding Impartiality


The Committee shall meet at least once every year . [the year: calculated based on the first meeting]

The committee shall consist of representatives of the various parties Involved in control to safeguard impartiality and independence of the activities implemented HEIACert.

Members of the Committee, chosen from those reported by the various Interested Parties, on a list, in relation to their experiences and to HEIACert activities.

The composition of the Committee shall be such that a balanced mix of different categories of parties with a stake in the certification services – is preserved.

The quorum necessary shall be at least (3) external members representing the interested parties, the number of members of the committee should normally be between (3:5) external members (odd number).

The main purpose of the Committee of Safeguarding Impartiality (CSI) is to

ensure the impartiality of the operations of the HEIACert and to enable the participation of all parties significantly concerned in the development of policies and principles regarding the content and operation of certification .


In order to fulfill its purpose, the Committee of Safeguarding Impartiality shall:

Guarantee of independence and impartiality of the HEIACert, as well as that all persons who perform the conformity assessment activities, from any other organization (or person) who has an interest in the result of the assessment activities.

Identification of conflicts of interest that might exist or arise from and ways of resolving, in order to ensure objectivity and approving the Hazard Log (HEIACert Risk Assessment of Impartiality).

Matters affecting impartiality and confidence in certification, including openness .

Monitor the handling of complaints, appeals, any nonconformity and any changes to the Certification Processes,

A constant reminder of the awareness of responsibility and credibility, which must always be present in carrying out HEIACert activities, and in issue certificates of compliance.

Communicates directly, if deemed necessary, with accreditation entities.


If you have concern, or found any breach to our impartiality, or conflict of interest exist through our certification activities (with solid evidence), please don’t hesitate and contact with:

Mr. Mostafa Adel (HEIACert Quality Assurance Manager): E-mail


Refer to HEIACert Quality Manual – Version 2.0