Complaints / Appeals

Complaints or appeals shall be processed in accordance with HEIACert complaints and appeals procedure.


PDF Format Complaint & Appeal Form [V2.0]

WORD Format Complaint & Appeal Form [V2.0]

All necessary information and requirements are available upon request  , for more clarification please contact with:
Mrs. Reham Hatem (HEIACert Customer Service)
or, Mr. Mostafa Adel (HEIACert Quality Assurance Manager):
Refer to HEIACert Quality Manual – Version 2.0