HEIACert has established, implements, and maintains a procedure that defines the processes, requirements, and responsibilities to manage all the submitted feedback from our Clients about clients’ experience and the opinions on handling of Certification and any recommendation can be added to HEIACert, and/or the rate of HEIACert involved team (Inspector/Auditor) or any other related matters.

HEIACert client also can use the following questionnaire through our website instead of downloading the previous forms

    No Question FeedBack
    1 Did you get the assessment programme sufficiently in advance? YesNo
    2 Was the assessment carried out as per the plan and schedule? YesNo
    3 Did the assessment team leader brief you about the methodology of assessment? YesNo
    4 Were the issues raised relevant, based on requirements/facts? YesNo
    5 Did the issues add value in terms of improving your activities and process? YesNo
    6 Did the assessment team assess your site(s) sufficiently to come to a conclusion?

    7 Were the relevant personnel interviewed? YesNo
    8 Did the assessment team check relevant records to verify and collect evidence of compliance? YesNo
    9 Were the opening and closing meeting conducted professionally? YesNo
    10 Was the assessment team impartial and fair in assessment? YesNo
    1 Were your communications replied to promptly? YesNo
    2 Did you get sufficient info about the certification process information before putting in your application for certification? YesNo
    3 Did you get the reports or notify with the non-conformities detected in the assessment process? YesNo
    4 Were you satisfied with the speed of decision making by HEIACert? YesNo
    1 How would you rate the quality of our Services in comparison with others based on your experience?

    Significantly betterSlightly improveThe same/similarSignificantly worse
    2 Please tell us how we might better serve you in the future. What type of certification want to be add at HEIACert activities?