HEIACert is a department at HEIA, it’s defined as standalone, independent, and impartial department established by HEIA Board of Directors to deliver accredited product certification and training services that secure the reputation of Egyptian fresh produce Exports industry. This as a response to major concerns lately raised in Agribusiness Exports industry due to banning major exportable crops to a lot of countries due to complaints about safety, health and quality issues.
HEIACert shall be acting in a very professional manner and according to international standards as ISO/IEC 17065 and ISO/IEC 17021.
HEIACert services are administered consistently, rigorously, independent, impartially, and shall offer its services to everybody will obtain product(s) certification, where equal in quality of service, pricing policy, and non-discriminating services shall be offered, so that HEIACert Type of clients:
i. Clients who have a membership in the HEIA Organization.
ii. Clients who do not have a membership in the HEIA Organization.
HEIACert will not provide consulting services or personnel about how to achieve/maintain certification, nor will they provide any other services which would compromise the confidentiality, objectivity, or impartiality of its certification process and decisions.
We are recognized as, competent, fair and impartial professionals with a high standard value and competence who work seriously to assure that our services are reliable and trustworthy.
HEIACert will ensure compliance with standards to augment and strengthen confidence in products and services provided by our clients.
In order to provide confidence and demonstrate the impartiality of our certification processes, HEIACert believes in the principle of openness, while respecting the strict confidentiality of customer data derived from its clients.
Through our services of certification, inspection and training, we contribute to the sustainable success of our business partners. With our work, we ensure compliance with standards and thus increase the confidence of consumer in the products and services of our customers.
Refer to HEIACert Quality Manual – Version 2.0